SHIPPING
We currently only ship within the United Kingdom. Once you have placed your order and your payment has cleared we will post your items to you to the delivery address specified.
Once your order has been dispatched you will receive an email to confirm this.
Our business hours are Monday to Friday from 9am till 1pm. If we receive an order outside of these hours it will processed the next working day.
SHIPPING and HANDLING CHARGES
We charge postage and packing based on weight. The rates are as follows;-
0-100g 164p
101-250g 195p
251-500g 244p
501-750g 301p
751-1000g 358p
1001-1250g 480p
1251-1500g 550p
1501-1750g 620p
1751-2000g 690p
2001-4000g 872p
Each additional 2kg or part thereof 330p
These charges are subject to change without notice.
RETURNS
At Girlguiding Essex West Web Shop we only sell products that we believe to be of exceptional quality and we hope that you are happy with the items you order from us.
We understand that there may be situations where you feel unhappy with the items delivered to you and we offer a full refund or exchange policy.
If you are not absolutely satisfied with your purchase, or if you order a garment that proves to be the wrong size, simply return it to us within 28 days. We will be happy to exchange it, credit your account or provide you with a full refund.
If you are returning your goods by post, we recommend that you use registered post or recorded delivery when returning goods. Please return goods to the address below, in the original packaging if this is practical.
Returns
Girlguiding Essex West Web Shop
Went House, China Lane,
Bulphan, Upminster,
Essex, RM14 3RP
Once we have received your return and are happy that the goods are in the same condition in which they were originally despatched, we will refund the full cost of the returned items. We will also refund the cost of return postage if the goods are faulty, damaged, or were despatched due to our error.
